Refunds
Received a Defective Item? We’ll Make It Right!
Occasionally, a product may be defective. While we can’t prevent this entirely, we’ll do everything we can to resolve the issue. Thankfully, less than 1% of our items have defects, so it’s rare that a refund is needed. If you do happen to receive a defective item, we’re here to help!
Please send us an email at info@pranktastic.com with the following details:
- Your order number
- When you purchased the product
- How you used it
- Photos of the defect (if possible)
We’ll get back to you as soon as possible and work to resolve the issue to your satisfaction.
Welcome to the Pranktastic Dealer Hub 🎉
Great to have you here! We’re Richard and Jordy — two friends who started our webshop adventure back in 2020. Since then, we’ve built a successful journey with Prank products from Joker Greeting and more, and we’re proud to run a growing dealer program with partners across several European countries.👉 Want to join the fun?
Sign up as a dealer, leave your details and we'll get back to you ASAP!